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Privacy Policy

Introduction

Pharmacytouk.com promise to maintain trust by safeguarding and protecting the privacy of visitors and customers alike. The following text summarises when and why we collect personal information, how we use it and the specific conditions where we have the right to disclose it to others. We have summarised some key points explanatory of the important provisions in, and relating to our privacy policy. This is subject to modification at any time to reflect recent regulations, so review this information regularly to ensure all information you have is up to date. If after reviewing this, you do not agree with any term, do not use our online services.

Privacy Policy

By registering on our site and entering your personal data you are automatically accepting this privacy agreement and permitting us to collect and store such data – warranting that we may use your private data for the successful delivery of your orders and fulfilling your request for healthcare.

Prior to submitting orders via our website you are confirming you are aged 18 years old or above and wholly responsible for this site usage, promising to provide true information about yourself and responsible for any financial charges.

Security Policy

In an age rife with data breaches and complex interpretations of GDPR, we fully understand how important your sensitive data is, and implement the necessary secure servers to administer the best protection for all your personal information. The checkout process employed is industry-standard SSL encryption that safeguards its privacy.

The EU General Data Protection Regulation (GDPR) is now a legal requirement within the United Kingdom where compliance was required from the date of enforcement: 25 May 2018

The GDPR includes the right:

  • to be informed
  • of access
  • to rectification
  • to erasure
  • to restrict processing
  • to data portability
  • to object
  • to not be subject to automated decision-making including profiling
  • to stop receiving marketing information. A request can be made to not receive further information concerning our services, however we reserve the right to contact you about your account.

We reserve the right to charge an administrative fee if we feel your request is manifestly unfounded or exorbitant. For security purposes, we may ask to see identification before we can fully respond to your query, so do not be concerned if identification such as a driving license or passport is requested.

Use of Cookies

Cookies are short text files our Web server sends to your computer. They are used to identify users and potentially, prepare customised webpages or save site login information for future visitations.

Pharmacytouk.com may use cookies, tracking pixels and other technologies when you visit our website; including any other media form such as a media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customise the Site and improve your experience.

We reserve the right to change this Cookie Policy at any time, so you are encouraged to periodically review this Cookie Policy. Upon use of our site, you will be deemed to be aware and have accepted the changes in any revisions after a revised policy is posted.

Shipping Policy

We accept worldwide orders on a 24/7 basis. Aided by our dependable postal services, we grant a secure and efficient delivery right to your doorstep. All orders are processed and shipped within 1 to 3 days of payment, but arrival is dependent on the preferential delivery method - please read on for further details.

Express is recommended for a faster delivery, as orders are expected to arrive between 5 and 7 from the date of postage. The standard option is slower and can take anything between one to three weeks. All orders can be tracked easily via a unique code within your confirmation email.

After notification of a successful payment, your order will be confirmed via email. Please do not assume your order has been processed – sometimes technical glitches or payment issues prevent this so we urge customers to check for this message. Please read our FAQs in if you encounter difficulties and we can begin investigation into the matter.

To reduce the likelihood of your parcel being withheld at customs, large orders may be sent in separate shipments and consequently not arrive on the same date. Similarly is the case for orders containing both brand name and generic medications.

Quality Guarantee

Our reputation relies predominately on our stock, so we strive for the highest quality of all medications and assure they come in packaging discernable as the original manufacturers. If purchasing generic medicine, double-check they are chemically alike and induce the same effects as their branded equivalent.

Whilst all of our stock is regulated, it is imperative to compulsory to locate medical help or emergency services if the situation warrants it. We place the safety of our customers at the heart of what we do, and emphasise all prospective or current punters speak openly with their GP about any new - or planned changes - to medication.

Delivery Guarantee

We meticulously package all orders and assess their condition prior to shipping. If we receive sufficient evidence proving an order has been compromised during transit or other circumstances, we aspire to reship the order free or charge. We are committed to consistently great customer service, so if you are unhappy with any aspect of your shopping experience please contact us using the details listed so we may conclude with a happy resoloution.

Order Status Guarantee

We know the modern customer appreciates the ability to access the status of their order effortlessly and in real-time. We are on-hand ready to help you with any questions you might have, 24 hours, 7 days a week. Reach out to us via email or using our user-friendly online contact forms citing your order number and someone will respond within a short timeframe.

Chargeback Policy

A chargeback allows you to request that your card provider reverses a transaction on either a credit or debit card. However, chargebacks are not welcomed and we would encourage you to contact one of our team directly. Disputes are normally resolved easily this way, whereas if a chargeback is raised you may be forbidden from ordering at other affiliated sites, preventing you from obtaining your desired drugs from other reputable sources.

Complaints Policy

If you have any complaints concerning this policy or the processing of your data - let us know. We have procedures in place to deal with complaints in an unbias way, and endeavor to respond within a reasonable time. Please note you possess the right to contact the Information Commissioner, who upholds information rights in the public interest, promoting openness by public bodies and data privacy for individuals. For more information about their role and what they do, please see www.ico.org.uk. If you are stationed outside of the United Kingdom, please contact your local regulatory authority.